Repeat customers are rarely created by simply delivering what is promised. They are created by delivering what is unexpected.   As children we learn to expect the unexpected. Whether it was a treat to our favorite ice cream shop, that surprise “must have” video game for our birthday, or that secret family vacation to Disney […]

As Mother Nature sheds the season’s last leaves — and Jack Frost begins to usher in winter’s return — I am reminded that serenity is the true kingdom we all seek We spend most our careers in constant motion. Working on this, moving towards that… in search of feeling good enough, worthy, deserving of having […]